Planning a European rail journey is a lifelong dream for many travelers.
Drawing cross-border routes on a map and imagining trains passing through the Alps, lakes, and historic cities — that sense of excitement and anticipation is something we have shared with countless travelers over the past 35 years.
When choosing European train tickets or rail passes such as the Eurail Pass, price is certainly important.
But what truly affects the quality of your journey often happens not at the moment of purchase, but after you depart.
We would like to share three key factors that can make your journey smoother.
1. Seat reservations are more than bookings — they are part of journey design
Common concern with large platforms: Automated systems often handle only simple routes. Complex connections may appear as “sold out,” leaving travelers unsure how to proceed.
Our strength: With 35 years as an official rail partner, we understand the logic of Europe’s railway systems. Our specialists help find alternative routes, arrange split-segment bookings, switch between ticketing systems, and provide in-person guidance at our Taipei and Taichung offices.
Europe’s railway network is vast, and each country has different rules. Some trains require mandatory reservations, while seats on popular routes are limited.
Sometimes it’s not that tickets are unavailable — it simply requires someone who understands the system well enough to identify alternative combinations.
For 35 years, GoByTrain has focused on European rail and maintained long-term cooperation with official partners.
Our specialists assist travelers by:
- Planning alternative routes
- Arranging segment-by-segment reservations
- Switching between booking systems to complete reservations
- Providing hands-on guidance on how to use the Eurail App
You can also visit our Taipei or Taichung offices for face-to-face consultation.
Because we believe a good reservation is not just a seat — it’s a smooth journey.
2. When strikes or schedule changes happen, you wish someone were there to help
Common concern with large platforms: Customer support is often handled by chatbots or overseas service centers. During strikes, time differences and language barriers can make problem-solving difficult.
Our service: Local, Taiwan-based specialists provide real guidance. In-store consultation and free in-person workshops (available in Taipei, Taichung, Tainan, and Kaohsiung). We assist with ticket changes, refunds, and arranging alternative bus or train routes. The peace of mind that comes from having someone on your side is truly invaluable.
Europe occasionally experiences strikes, temporary adjustments, or train schedule changes.
These situations are no one’s fault, but the stress travelers feel in the moment is very real.
Our role is not just to sell rail passes — it is to stand beside you when unexpected situations arise:
- Assisting with refund and ticket change procedures
- Helping arrange alternative buses or train routes
- Providing clear explanations in Chinese and timely advice
- Offering free in-person workshops (Taipei, Taichung, Tainan, Kaohsiung)
When something happens, what you need is not a cold system response, but someone who can say, “It’s okay — we’ll figure this out together.”
3. Data privacy and transaction security: Where does your information go?
Potential risks: Cross-border platforms may outsource servers across multiple countries. Passport and credit card data transmitted internationally can carry privacy risks.
Our local commitment: Rooted in Taiwan for 35 years as a legally authorized agent, we provide local checkout with no overseas transaction fees. All personal data handling complies with Taiwan regulations.
Purchasing a rail pass involves passport and credit card information.
We understand the trust placed in us.
GoByTrain has been established in Taiwan for 35 years. As a legally authorized agent offering local payment processing, all personal data is handled in compliance with Taiwanese regulations — ensuring your information and transactions remain secure.
We treasure every journey entrusted to us.
What we hope you remember is not just the price
When choosing a rail pass, price is simply a number.
But when challenges arise during your trip, the feeling of being supported is what truly shapes your memories.
At GoByTrain, we aim to do more than provide a ticket.
We strive to be your reliable partner throughout your European rail journey.
How to Contact Us
Message official Line
Call service +886-2-81613456
Visit stores (Google Map)
