Effective Date: May 2018
Federal Vacation Co., Ltd. (“the Company”) recognizes the importance of protecting personal data. We are committed to processing personal data responsibly, in compliance with applicable data protection laws, in every jurisdiction in which we operate.
This Privacy Notice sets forth the Company’s general privacy practices regarding the collection, use, and disclosure of personal data relating to consumers, clients, business partners, suppliers, and other individuals with whom the Company maintains, or contemplates maintaining, a business relationship.
Purposes and Uses of Personal Data
We collect and process your personal data for purposes including, but not limited to:
- Access to and Use of Websites or Online Services: When you access one of our websites or use online services, we record information necessary to grant you access, to ensure the operation of the site, and to comply with security and legal requirements. Such information may include passwords, IP addresses, and browser settings. We may also collect information regarding your site interactions (e.g., usage patterns, preferences, sales history, hardware/software used) to personalize your experience and to improve our products and services.
- Responding to Requests, Orders, or Support: When you contact us (online or offline) to request information, order products or services, obtain support, or engage with other collaboration tools, we collect personal data necessary to fulfill your request, to grant product or service access, and to contact you. For example, in connection with product orders, we may collect your name, contact details, and related information to perform the contract, fulfill and deliver the order, and manage invoicing and payment. We may also collect customer feedback as part of satisfaction surveys.
- Business Contacts with Clients, Prospects, Partners, and Suppliers: We process business contact information for purposes of contract management, performance of products and services, support, invoicing, and relationship management.
- Visitor Information: We register visitor information (e.g., name, identification, and business contact data) for individuals visiting our premises or websites. CCTV monitoring may also be used for personal and financial security, as well as compliance purposes.
- Marketing: Most personal data for marketing purposes is collected directly from you. For example, when registering for an event (online or offline), we may collect participation details and survey feedback. We combine such information to produce aggregated business intelligence for operational and marketing purposes. You may receive product and service information via email, telephone, or mail, or register for subscriptions. You may withdraw consent at any time by contacting [email protected]
Legal Bases for Processing
Where we process personal data to fulfill requests, orders, transactions, or contracts (or to prepare for such), or to provide services you request, processing is based on contractual necessity.
Where we process personal data for marketing, product improvement, security, or purposes beyond the scope of a contract or request, processing is based on our legitimate interests, those of third parties, or your consent. Where EU data protection law (including the General Data Protection Regulation, “GDPR”) applies, your rights may be affected as set out below.
Data Security and Accuracy
We intend to protect your personal data and maintain its accuracy. The Company implements reasonable physical, administrative, and technical safeguards to protect against unauthorized access, use, or disclosure. Sensitive personal data (e.g., credit card information) transmitted over the Internet is encrypted. We also require our suppliers to protect such data.
Data Retention
Personal data will not be retained longer than necessary to fulfill the purposes of processing, including compliance with legal or regulatory obligations (e.g., audits, accounting, statutory retention), resolution of disputes, and the establishment, exercise, or defense of legal claims in the jurisdictions where we operate.
Contact Information
If you have any questions about this Privacy Notice, please contact us. Your inquiry will be directed to the appropriate member of the Company’s Data Privacy Team, such as the Data Protection Officer (DPO) or their delegates. For purposes of the GDPR, the data controller is Federal Vacation Co., Ltd., unless otherwise specified.
Your Rights as a Data Subject
You may request access to, rectification, or erasure of your personal data, or object to direct marketing. You may also request restriction of processing or exercise data portability rights, subject to applicable law. Where processing is based on legitimate interests, you may object on grounds relating to your particular situation.
Complaints
If you believe we have not complied with applicable data protection law in processing your personal data, you may:
- Contact us at [email protected], or
- Lodge a complaint with the competent Data Protection Authority. A list of EU Data Protection Authorities is available from the European Commission.
Changes to this Privacy Notice
We may update this Privacy Notice periodically, as well as other specific privacy statements. When updates occur, the effective date at the top of this Notice will be revised accordingly.
